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Buying Digital Assets

Buying Digital Assets

Buying process, fees, support, etc.

Getting Started

What does the ‘Buy’ feature do?

Which digital assets can I buy?

Is there a minimum or maximum amount required to buy digital assets?

How can I increase the ‘buy’ limit?

Why can’t I access ‘Buy’?

Why are some states in the U.S. restricted from using ‘Buy’?

Why did the mining fees change?

How does Instant ACH Work? (Supported U.S. states only)

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Post-Transaction

Why didn’t I receive an email receipt after buying cryptocurrency?

Why can’t I cancel my transaction?

What is your refund policy for buying digital assets?

How do I view my transaction history?

Buying with debit/credit card

How do I buy digital assets with my debit/credit card?

How long does a ‘Buy’ transaction with a debit/credit card take to complete?

Why did my 'Buy’ transaction with debit/credit card fail?

What are the fees for buying assets with a credit/debit card?

My card has been lost or stolen, what do I do?

What should I do if there is an unauthorized transaction on my debit/credit card?

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Buying with ACH electronic bank transfer

Am I eligible to use the electronic bank transfer feature?

How long does a ‘Buy’ transaction via electronic bank transfer take to complete? (Supported U.S. states only)

How long does a ‘Buy’ transaction via electronic bank transfer take to complete? (Supported E.U. only)

Can I cancel or modify a transaction after it has been initiated?

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